Statements & Policies

This access statement does not contain personal opinions as to our suitability for those with access needs but aims to accurately describe the facilities and services that we offer all our guests/visitors.

Access Statement for Twr y Felin Hotel, St Davids, Pembrokeshire SA62 6QT

Introduction

Twr y Felin Hotel is located in Br­­itain’s smallest city, St David’s, Pembrokeshire. It offers 39 ensuite bedrooms including two suites; all of which have Super King Sealy beds. Each room has the option to have it made up as a double or twin room. The largest luxury room is located in the Observatory Tower and is spread over two floors, with full access to the Observatory, allowing a spectacular 360 degree view of the St David’s peninsula and the surrounding area. Thirty-eight of the rooms have an ensuite bathroom with a separate bath and shower and just one with a shower above the bath. All rooms have ample space and storage. Most of our rooms offer a coastal view and 14 of which have a private terrace area or sit out balcony, with seating, to take in the beautiful coastal scenery.

Twr y Felin Hotel is a luxury contemporary art hotel with over 250 pieces of specially commissioned art, inspired by St David’s and the surrounding peninsula. Originally a windmill dating back to 1806, Twr y Felin has been transformed into the spectacular building that we see today. The Tower is the obvious remaining feature of a historic building, that has had many uses over the years. It now offers luxury accommodation, with each room meticulously designed and finished to an exceptionally high standard.

The location is perfect for coastal views and of the surrounding peninsula, approximately one mile walk down to the local Caerfai beach. We are located within a 5 minute walk of St Davids City and the historic St Davids Cathedral and a thirty minute walk to Whitesands Beach and the Pembrokeshire Coast National Park coast path.

Pre-Arrival

We are located within the city of St Davids, on Caerfai Road. For full details and maps of how to reach us please see the Contact Us & Location page of our website. Alternatively, you can plan your journey by public transport using www.traveline-cymru.info, or by car, using http://www.theaa.com/route-planner. Simply enter your postcode and ours, which is SA62 6QT to get your travel options or directions.

• The nearest international airport to Twr y Felin Hotel is Cardiff Airport, 111 miles away. Or Haverfordwest Airport, which provides air charters, is 7 miles away – www.flywales.co.uk.
• The nearest railway station is in the town of Haverfordwest, 16 miles from St Davids. Trains from Haverfordwest connect with services at Swansea. By train from Paddington (London) to Haverfordwest is 4.5 hours.
• Taxis are usually available at Haverfordwest train station. We can book one for you in advance at approximately £45 each way.
• The nearest bus stop for the T11 Fishguard – St Davids – Haverfordwest service (operated by Richards Bros) is located on New Street, St Davids, please ask your bus driver to stop here. The bus stop is approximately 500m from Twr y Felin Hotel. Visit www.richardsbros.co.uk for the latest timetables.

• The nearest shops are approximately 700m away via a country road with a slight hill.
• As Twr y Felin Hotel is a hypoallergenic venue, we do not accept dogs, and for the comfort of our guests, we do not allow dogs to be left in the car park overnight. We do of course welcome assistance dogs.

Car Parking and Arrival

• Twr y Felin Hotel has a gated entrance which leads onto a tarmacked driveway.
• The car park is located directly outside of the hotel and is set in the private grounds of the property.
• Disabled bays are clearly marked and are located close to the main entrance.
• Access to our property is gained from the tarmacked car park, which leads to two entrances, either the Reception or Restaurant, both are sign posted above each entrance.
• There is a glass door that you push for access, this will take you in to a carpeted porch.
• A second glass door will lead into a tiled hallway and reception/welcome area.
• This outside area is well lit at night.
• Access to both main entrances is all at ground level.
• For late arrivals, you will be able to gain access by pressing the ‘call’ button to the right of the entrance and a member of staff will attend.
• Assistance can be given with luggage.

Bedrooms

• There are 39 bedrooms at Twr y Felin Hotel, spread over two wings. Windmill Wing and Oriel Wing.
• There are 28 rooms located in Oriel and Garden wing. 16 of which are all at ground level. The others are accessed via a door to a staircase, that leads directly to each room, or via a lift. A handrail is available on one side of the stairs. Emergency exits are also available at the bottom of each staircase.
• There are eleven rooms located in the Windmill Wing. All of these are accessed via the lift from the ground floor or via two staircases. Each staircase has lighting and handrails for support. There are small windows for ventilation. All bedrooms are accessed through a fire door on each floor and then individual doors to each room. All rooms are at ground level access to the hallway.
• There is one room on the second floor that provides access to the Observatory Tower. This room consists of two floors, accessed via lit staircases and then access is provided to the Tower by a steep staircase and a small door. This staircase is not suitable for our less mobile guests. Once inside the observatory, a standing room is available comfortably for approximately four people. There are raised platforms inside the observatory and seating that can be pulled out of its pocket. Original windows surround the Observatory, providing a 360 degree view of the surrounding area.
• Each bathroom is tiled floor to ceiling and all except one room has walk in shower cubicles. Each shower has individual temperature and power controls and an adjustable shower head. All shower flooring is non-slip, however, bathmats are provided in each room.
• Room 123 is accessed on an even level but has four steps leading down to the bathroom. Sliding wood doors allow access to the bathroom, at the bottom of the stairs. The stairs are well lit.
• Room 116 is accessed on an even level but has 4 steps leading down to a dressing area, where the wardrobe is located, and the bathroom. The stairs are well lit.
• All rooms have a built in bath and one room has a free standing bath.
• Room 120 provides a shower head above the bath and is only accessed by stepping over the edge of the bath. This shower is still to the same standard as the other rooms and has its own temperature and power controls. A glass screen, which will open, prevents water from escaping onto the floor.
• All rooms have sash windows for ventilation and individually controlled heating. This is either controlled at the radiator or by the dial on the wall for underfloor heating.
• Your bed combines the highest quality Sealy mattress with a luxuriant, hypoallergenic Comforel topper, pillows and duvet and 300 thread linens.
• Each room has seating, bedside tables, bedside lamps, a wardrobe and a desk.
• Flat screen Smart TV. With subtitles available.
• Telephones for internal and external charged calls.

Public Areas

• All public areas, halls, stairs, and landings are well lit using a combination of floor, ceiling and table lamps.
• The main hallway is Portuguese limestone.
• The dining room is situated to the right, the bar is to the left. Access to the upper floor bedrooms can be accessed through doors to the left and right of the Office, via the staircases. Access is all at ground level.
• Lift access is available to the upper floors from the restaurant entrance area. The door will open outwards and allow access to the first and second floors. Access is at ground level.
• The bar has solid wood flooring and a large leather rug covering 70% of the floor. Direct access to approach the marble top bar, has exposed wood flooring. The seating area consists of leather chairs, solid wood tables and brushed velvet sofas. Emergency exits are located here.
• The dining area has limestone flooring with large leather rugs in each seating area. The main walkways are exposed limestone and allow easy access to adjoining rooms.
• Access to the Oriel wing is through the tiled hallway, to the right of the Main Entrance. Public toilets are also at the end of this hallway. Access is all at ground level.
• The public toilets on the ground floor, are accessed by the main hallway and are accessed via one door. There are separate toilets for ladies and gentlemen.
• An accessible toilet is adjacent to the public toilets and provides ample room for both disabled access and baby changing facilities.
• The stairs are wooden with a non-slip grip on each step and handrails for assistance.
• The hotel is fully centrally heated throughout, temperatures can be adjusted via a radiator or by the dial on the wall, in each room, to suit individual requirements.
• There are automatic audible smoke alarms in the main and upper halls, bedrooms, reception areas and kitchen.
• Each room has a wooden floor and large windows allowing plenty of natural light, supplemented by adjustable overhead lights and floor lamps.
• There is a fridge in each room, located below the desk in the Oriel and Windmill Wing rooms or in the fitted wardrobes in the Garden Wing rooms.
• In the dining room, there is seating for 36 people at wood tables with leather seated chairs. There is a coordinating wood cabinet with a marble top where guests can help themselves to cereal, fruit salad, yoghurts and croissants during breakfast service. Assistance can be provided on request.
• In the Oriel, there is a large carpet covering 80% of the floor. This sits on top of the limestone tiles.
• The Oriel provides an open plan seating area with access to the lower floor bedrooms and exits to the outside terraces.
• To the right of the Oriel is the Reception Area. There is an open doorway leading through to the area, where there is a large double desk that our Reception Team work from. There are 8 suede tub chairs in the Reception area.
• At the far end of the Oriel, there is an open doorway leading to the Garden Wing.
• Wooden doors to the left of the Oriel, allow access to six bedrooms, five of which are ground floor rooms and one upper floor. Each of which has a private terrace area with furniture.
• Wooden doors to the right of the Oriel provide access to two ground floor rooms, each with additional private access doors and two upper floor rooms, one which is used as a treatment room and the other that is a bedroom, with a Juliet balcony with views over the Reception roof towards the coast.
• There are 2 bedrooms on the ground floor that provides access for guests that require wheelchair access or an accessible bathroom.
• All open areas are available for guests to use and enjoy the hotel’s wide collection of artwork.

Garden

• For all guests to use, there are landscaped gardens, all at ground level, located at the front of the property. There are picnic benches, sun loungers and tables and chairs for guests’ use.

Additional Information

• There are ‘In Case of Fire’ instructions located in the guest manual, which is available to view on the website with a password provided when a reservation is made. Evacuation routes are also available on the inside of each Bedroom door. This will show you the quickest available route for you to evacuate the property.
• There is an information folder for each of the bedrooms with maps giving information on NHS facilities, local restaurants/pubs, travel, theatres and local golf facilities.
• There are speakers in each bedroom and bathroom, which connect to the TV. You can also plug in your own devices via a Jack or HDMI cable.
• Wi-Fi facilities are also available throughout the property.
• We are able to accommodate dietary requirements and allergies. Please advise us of your requirements to ensure we are able to meet your needs to avoid any disappointment.
• We can refrigerate prescription medication and additionally store any perishable food in our fridge for a limited period.
• Mobile phone reception at Twr y Felin Hotel is generally good.

Contact Information
Address: Twr y Felin Hotel, Caerfai Road St Davids Pembrokeshire. SA62 6QT
Telephone: +44 (0)1437 725 555
Email: stay@twryfelinhotel.com
Website: www.twryfelinhotel.com
Hours of Operation: 24 hours
Taxis: Frank’s +44 (0)1437 721 731 /Morgan’s Taxis +44 (0)7788 292 976
Local Public Transport: Richards Bros www.richardsbros.co.uk, Pembrokeshire County Council Coastal Bus Service www.pembrokeshire.gov.uk (search for bus timetables), general enquiries www.traveline.info.

We look forward to welcoming you to Twr y Felin Hotel. If you have any queries or require any assistance, please phone +44 (0)1437 725 555 or email stay@twryfelinhotel.com.